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| Standard Policies |
| Due to the high volume of declined credit cards after orders are processed and customers canceling boxed orders we have had to make the following policy: Any DECLINED credit card will result in a $25 charge. Any returned checks will result in a $100 charge. Any checks received not properly filled out (no signature, date, etc.) will result in a $25 charge. We felt that we could have raised our prices to cover the labor and cost of authorizing EVERY credit card before packaging, but this would have been unfair to those customers with proper payments. Canceled orders are subject to a 25% restocking charge, even if not shipped. |
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| 30 Day Money Back Warranty |
| On UNINSTALLED products or unopened cartridges. Product needs to be in new condition and re-sellable off the shelf. Warranty does not apply to wholesalers. Wholesalers may only return defective products for warranty. No refunds to wholesalers. |
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| Privacy and Security |
| Voice mail and fax systems are password protected.
We can keep your card number on file, so you don't have to send it across the net again. Secure site files can only be opened on our ONE computer with the VeriSign ID.
Voice mail and fax systems are password protected. We can keep your card number on a password protected customer file, so you don't have to send it across the net again. E-mail: We do not sell e-mail addresses. For help on fighting SPAM see www.samspade.org Missouri customers: Missouri has recently introduced a "No SPAM" LAW similar to the "No Call" list, see http://www.house.missouri.gov/bills03/biltxt/truly/HB0228T.HTM. Companies sending unsolicited e-mails to these Missouri customers would receive fines from the State of Missouri! |
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